HelpKnow is an enterprise-level intelligent knowledge and customer service automation platform that helps businesses quickly build, deploy, and continuously optimize AI agents, enabling AI to not only answer questions but also truly participate in business operations.
It integrates knowledge bases, tool plugins, and customer service collaboration systems, covering various scenarios such as customer service, pre-sales, and internal assistants.
Core Positioning
HelpKnow is committed to enabling businesses to build AI agents that understand their business at the lowest cost. It not only allows AI to understand enterprise knowledge and answer customer questions but also deeply collaborates with human customer service representatives, continuously learning and evolving in real business scenarios.
Main Functions
1. Agent Construction and Configuration
- Supports the creation of multiple agents, allowing them to be configured separately according to business modules, languages, or regions as needed.
- Each agent can have its model, prompts, knowledge sources, and tools customized.
- Supports debug mode, version rollback, and draft saving for quick iteration and testing.
2. Knowledge Base System
HelpKnow's knowledge base module is currently composed of four major types:
- Online Documentation: Supports use as a help center, can be displayed as a help desk in the salesmatly web plugin, and serves as an AI knowledge source.
- Text Document: Unstructured multimodal corpus, not publicly displayed, supports web scraping, file upload, and online addition.
- Product Library: Structured product information, after being added to the agent, supports "image-based product search" and "product card display" functions.
- Q&A Document: Standard Q&A format, after entry, supports efficient vector matching and multilingual responses.
3. Tool and Plugin System
HelpKnow extends the business capabilities of agents through plugins, supporting the invocation of external systems to complete real-time tasks. Currently launched platform plugins include:
- Shopify Plugin: Order inquiry, product retrieval.
- BigCommerce Plugin: Order status tracking, product inquiry.
- Shoplazza Plugin: Order inquiry, product search.
AI can assist customers in conversations:
"I didn't receive my order from last week" → After AI asks for user information or order number, it queries the order status and logistics progress → AI replies to the user based on the information returned by the tool
"Are there similar products that are cheaper?" → AI instantly calls product search and recommends alternatives
All plugins support secure authentication, call logging, and quota control, with simple configuration and ready-to-use functionality.
Users can also encapsulate API interfaces from self-built or third-party systems as tools for the agent, allowing the agent to not only be limited to dialogue but also to truly assist in business operations as an intelligent central hub.
4. Seamless integration with Salesmatly: AI × Human Collaboration
HelpKnow deeply integrates with Salesmartly, enabling seamless collaboration between AI and human customer service:
- AI handles high-frequency questions first to reduce manual workload;
- Low confidence or complex scenarios are automatically transferred to manual, where agents can directly view AI context and call results;
- Manual follow-up answers feed back into the knowledge base, allowing AI to continuously learn and evolve with precision.
This closed-loop mechanism shifts customer service from "answering questions" to "making optimizations," resulting in faster, more accurate, and more natural customer experiences.
5. Platform and System Integration
Supports integration with any system (website, mall, backend, etc.) via API and AI Search SDK.
6. Management and Billing System
Charged based on Points, you can view project quotas, consumption, and billing details in real-time. We only charge when we truly help your business growth.
Application Scenarios
- Intelligent Customer Service Reception: AI responds first, automatically transfers complex issues to human agents.
- Cross-border Pre-sales Support: Product identification, solution recommendations, multilingual consultations.
- Internal Knowledge Assistant: Employees get answers instantly, reducing research costs.
- Business system integration: Embed into e-commerce, CRM, or backend systems, truly connecting business through tools.
Core Value
- Cost reduction and efficiency improvement: AI automatically handles over 70% of repetitive inquiries.
- Continuous evolution: AI learns from human conversations, becoming more accurate with use.
- Unified knowledge system: One-time maintenance, full-channel synchronization.
- Natural collaborative experience: AI and human seamless integration, customers experience zero switching.
HelpKnow transforms knowledge into productivity, enabling AI and human collaboration to build the most business-savvy intelligent customer service system.