Tutorial | Connect your Shopify Store to HelpKnow to Enable Order Query + Product Recommendation

Applicable Users

• You have Shopify store admin permissions

• You want to use HelpKnow Agent to:

  • Query your own orders

  • Search and recommend your products (by keyword, inventory, type, etc.)

1. Obtain Store Domain

1. Login Shopify admin: https://admin.shopify.com/store/

2. Click bottom left Settings

3. Under store name at top left, find the link ending with shopify.com, copy it

3. Plugin Authorization Configuration

Fill the obtained Store Domain and Access Token into HelpKnow’s Shopify plugin authorization parameters, save, and success message means configuration is complete

Add required tools into the agent, and in agent settings configure tool usage scenarios and conditions. Then your customers can query Shopify orders and get product recommendations.

FAQ & Troubleshooting

 Agent cannot call tools as expected, how to optimize?

•  try optimizing your agent Character Setting so the agent knows under what conditions to call tools